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Warranties

Shenzhen Nuoguan Technology Co.,Ltd guarantee that all LED lights being sold are QC
passed and reach export standards for shipment.Under normal use,the lamp is verified to
be the quality assured by NGT or any third-part testing authority,NGT or any third-part testing authority,NGT will offer three years warranty service.


Have a warranty claim or question?
If you have product qulity issue,please contact us!.
Please provide invoice,photo,video,application,wiring voltage to us investigate what reason caused defective.We will provide solution ASAP.
Please e-mail us or call us at +86-18520821782
Product Limited Warranty Time Periods:
We are confident with our products quality since we have professional quality-control team and strictly QC inspection,the warranty on our LED lights range from 1~5 years depends on different items as below:
5 years:
(LED UFO High Bay)
NG-UFO
NG-UFOPL
NG-UFOPR
NG-IHB
(LED Shoebox Light)
NG-NSB
(LED Corn Bulb)
NGWL
NG-RCL
NG-CGL
(LED Temporary Work Light)
NG-TWX
NG-TWL
(LED Retrofit Kits)
NGRK
(LED Retrofit High Bay)
NGRHB
(LED Yard Ligh)t
NG-SP
(LED Post Top Light)
NG-PTA
(LED Shop Light)
NG-SL
(LED Flood Light)
NG-FL
(LED Stadium Light)
NG-WP
(LED Wall Pack)
NG-CL
(LED Canopy Light)
NG-CP
NG-GS
(LED Garage Light)
NG-CKX
3 years:
(LED UV Black Light)
NG-BL
NG-BL-WW
1 year:
(LED Grow Light)
NG-PGL
NG-GLW
NG-GL


Terms and Conditions:
1. We will offer exchange service within six months from the invoice stated time,
beyond three months NGT will offer free repair service,technology service & components in the guaranty time;
2. Since the date from Seventh month to the end date of warranty,NGT will free offer repair service, NGT provide technology support and components,only charging cost if customers want to replace by themselves;
3. Shipping freight caused by the warranty process will be paid by the shipper;
4. NGT will only bear the responsibility between our directly contact clients;
5. NGT will charge for the parts and shipping freight for maintenance service beyond guaranteeguarantee time frame;
6. Lumen depreciation of chips need to be returned to our company checked and tested,only then NGT will offer after-sales service plan,We will repair and replace after both manufacturing or component fault is confirmed;
7. The warranty period is subject to the invoice stated time.
The following situations are not covered by warranty:
  1. The products have been beyond warranty time
  2. Damage caused by serviceman's disassembly, maintenance, refit without NGT's authorization
  3. Breakdown caused by substandard installation or operation without according to the specification requirements.
  4. Breakdown caused by move, drop, water ingress, or scoring.
  5. Damage caused by the irresistible force factor, such as fire, earthquake, thunder and lightning, etc.
  6. It's the normal phenomenon that 0.1%-0.3% LED chips burnt out on the lamp, this situation is out of the range of repair or exchange.

The final interpretation to this directory will be owned by Shenzhen Nuoguan Technology Co.,Ltd.
Please contact us if you need further assistance.